AirSWIFT Advisory #01 [As of Jan 1, 2023]
Flight Updates due to technical issues of Air Traffic Management Center
Flights to and from Manila were put on hold since this morning due to technical issues of Air Traffic Management Center which is beyond airline control.
The Civil Aviation Authority of the Philippines (CAAP) has addressed the issue and is now preparing for resumption of flight operations as soon as possible.
We apologize for the inconvenience and uncertainties brought about by delays and cancellation as a result of the situation.
Please be advised of the following cancelled flights as of 4pm today 01JAN23.
Manila to El Nido
El Nido to Manila
El Nido to Cebu
El Nido to Caticlan
Cebu to El Nido
Caticlan to Manila
If your flight is canceled, please do not proceed to the airport. Instead, you have the following options to consider:
1. Rebook at www.air-swift.com, click manage your booking.
2. Refund your ticket. Waived charges are for the affected segment only.
3. Avail of the Travel Fund valid for 1 year.
4. Or call our Reservations and Ticketing hotline at +639178168763.
5. Or email us at email@example.com. We will respond to you as soon as possible.
To our passengers who are already at the airport, please approach any of our airport personnel for any assistance you may need however please note that our options are limited since this is categorized as a force majeure.
Our Reservations agents are also engaged to advise passengers on this last-minute schedule change. Please bear with us for calls unattended for we are receiving high volume of transactions at this time.
Thank you for your understanding.
Happy New Year to all.